Q. How does the pricing work?
A. Rates are quoted for a daily, single use rental. If you require a longer rental period, this must be arranged at the time of reservation. Please contact us for rate information. All charges are for time out, whether the items are used or not. Prices are subject to change without notice.
Q. How and when do I pay?
A. Deposit needs to be made to hold items. Rental items are subject to 25% deposit. Tents require a 50% deposit. The security deposit is based on items rented.
Q. Final payments:
A. All payments need to be made no later than two weeks before your scheduled delivery, this will ensure your specific time in the schedule. Final payment is due before the items are released to the customer.
A. No refunds on cancellations 15 days prior to scheduled pick up or delivery. Cancellations 30 days prior to pick up or delivery are charged 50% of the reservation. This is done because the items have been pulled from inventory and unlikely that we can now rent them.
A. A restocking fee may be applied to orders cancelled within one week of delivery or pick-up.
Q. What about credit?
A. With proper application and approval, a 30 day account may be arranged. TERMS:NET-30 All these accounts are due 30 days from invoice date. Interest will be charged on all delinquent accounts at a periodic rate of 2% per month, which is 24% per annum. Any complaint must be registered within 72 hours of receipt of statement. For information, please call our office at (541) 888-2806
Q. When should I make reservations?
A. Early planning ensures product availability and provides enough time for our staff to prepare, package and double check your order before we deliver or you pick-up. We require a deposit at the time of reservation. This fee will be applied to your bill upon fulfillment of the order. All canopy reservations require a 25% deposit. This deposit is non-refundable once your reservation has been placed. A restocking fee may be applied to orders cancelled within one week of delivery or pick-up.
Q. What about changes to my order?
A. We ask that all changes be made no later than 48 hours prior to your event, and all items are subject to availability. If an order is cancelled within 48 hours, a cancellation charge may be added. All orders with reservation fees will not be refundable. (Ex: canopies and special items)
Q. Can I pick up my rental items?
A. Yes. There is a minimum on customer pickup. Please check with our specialist for details. We do require that all items fit safely inside your vehicle and do not disable your view.
Q. What is the charge for delivery and pickup?
Delivery fees are determined by delivery type, order size and location. There are three different types of delivery:
1) Regular delivery: The lowest cost form of delivery. Your rental items are delivered neatly stacked to a point immediately accessible to our trucks, usually your driveway, garage or loading dock.
2) Extra delivery: Your rental items will be delivered to and from a place beyond the truck access location.
3) Custom delivery: Your rental items will be set-up and taken down.
Please contact us in advance to arrange for these services so that your delivery will be appropriately scheduled and staffed. The fee for a custom delivery is determined on the time required to honor your requests and the types of rental items you have ordered.
Q. What if I'm not there when the truck delivers or picks up?
A. It is required that someone be there on the day of delivery to confirm the quantity and condition of items. If you know you will not be home, please call our office for alternative arrangements. Since we cannot deliver your items without a signature, if we do not have special instructions there will be an extra cost for rescheduling.
Q. How should I prepare china and flatware for pickup?
A. China, glass and flatware should be rinsed and free of food. They should then be placed back into their supplied containers with proper packing materials and returned to point of delivery for pickup.
Q. How should I prepare linens for pickup?
A. Linens should be shaken free of food and confetti, then placed at the point of delivery for pickup. Please do not place linens into plastic bags as this may lead to mold and mildew. Each linen will be inspected for burns, stains and other damage. If irreparable damage has occurred, the replacement value of the linen will be charged.
Q. How should I prepare tables and chairs for pickup?
A. Tables and chairs should be folded and stacked neatly at their point of delivery for pickup. Additional charges will be added if items are not neatly arranged at this point. All break down arrangements must be made in advance with our office.
Q. What happens if something is broken, damaged or missing?
A. The customer is responsible for the equipment from the time of delivery until the time of pickup. We do charge for missing, broken, damaged or weathered items. Be sure equipment is secured and protected from weather when not in use. Our insurance does not cover equipment while it is in your possession.
Q. What can damage linen?
A. The most common thing that will destroy linen are candle wax or chocolate from a chocolate fountain. Please do not place linens into plastic bags as this may lead to mold and mildew. Each linen will be inspected for burns, stains and other damage. If irreparable damage has occurred, the replacement value of the linen will be charged.
Q. What time of day will my items be delivered?
A. Our deliveries are made within regular business hours. Our schedule is finalized on the morning of delivery. Since time and care are a part of every delivery, a specific delivery time is not always available. We do request a 2-3 hour time frame for all deliveries, based on the requested items. Our drivers do deliver until all orders on their schedule are completed.
Q. Does the tent and canopy pricing include installation?
A. The prices do include installation on a flat surface that is accessible to our trucks, during normal installation schedule. Some installations may require additional fees, based upon a variety of factors. We do offer free site inspections to insure proper space requirements
Q. What if the items my event requires are not listed in your catalog?
A. We are continually adding to our inventory, so please call for items you do not see listed. If we don't stock an item, we may be able to get that item for you or refer you to someone that can.
Frequently Asked Questions
Find answers to our most frequently asked questions.